Privacy Policy

At Blufrog Path Lab Solutions, LLC (“Blufrog”, “we”, “us”, or “our”), we are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your data when you visit our website, use our laboratory services, communicate with us, or enroll in our SMS text messaging campaigns.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to: name, date of birth, address, phone number, email address, Social Security number (for employment applications), health information (test orders, lab results), insurance details, and payment information. Additionally, when you sign up for SMS alerts, we collect your mobile phone number and messaging preferences.

2. SMS Registration Data

How SMS registration data is used: Information provided during SMS registration (such as your mobile number and consent status) is used exclusively to manage our text messaging services, maintain records related to those services, and support practical campaign administration. This includes sending appointment reminders, lab result notifications, and important operational alerts. We do not use SMS registration data for any unrelated marketing purposes.

By opting in to receive SMS messages from Blufrog Path Lab Solutions, LLC, you agree to receive recurring automated text messages at the phone number provided. Consent is not a condition of purchase. Message and data rates may apply.

3. Data Sharing and Transfers

No external data transfers: Your personal data will not be sold, rented, or transferred to external organizations for their own marketing or business purposes. This includes, without limitation, any transfer in connection with a merger, acquisition, or business transfer. We maintain strong technical, administrative, and physical safeguards to prevent unauthorized access, use, modification, or disclosure of consumer personal data. Access to your information is limited to authorized personnel who require it to perform their job functions (e.g., laboratory testing, billing, customer support).

We may disclose your information only when required by law (e.g., to comply with a subpoena or court order) or to protect the vital interests of a patient. Any disclosure is done in strict compliance with HIPAA and applicable privacy regulations.

4. SMS Opt-Out (Stop receiving text messages)

You can stop receiving text messaging campaigns from us at any time. To opt out, simply reply “STOP” to any SMS message you receive from Blufrog Path Lab Solutions, LLC. You may also text “CANCEL” or “UNSUBSCRIBE”. After you send the opt-out message, we will send a final confirmation reply, and no further text messages will be sent to your mobile number. You may re-enroll at any time by providing explicit consent again.

If you need assistance with opting out or have questions about our SMS program, please contact us at (213) 433-7707 or email care@blufrogpathlabsolutionsllc.com.

5. How We Protect Your Data

Blufrog employs industry‑standard security measures, including encryption (SSL/TLS), firewalls, access controls, and regular security audits. Patient health information is protected in accordance with the Health Insurance Portability and Accountability Act (HIPAA). Despite our efforts, no transmission over the Internet or electronic storage method is 100% secure, but we strive to protect your data.

6. Your Privacy Rights

Depending on your state of residence, you may have the right to request access to, correction of, or deletion of your personal information. You may also withdraw consent for certain processing activities, including SMS messages. To exercise these rights, please contact our Privacy Officer using the information below.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze site traffic. You can manage cookie preferences through your browser settings.

8. Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such data, please contact us so we can delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@blufrogpathlabsolutionsllc.com
• Phone: (213) 433-7707
• Mail: Attn: Privacy Officer, 2100 Main Street, Suite 120, Houston, TX 77002